A little help when you need it
Flit Support
Need a hand with Flit? Whether something isn’t working, you have a question, or you’d like to share an idea, get in touch.
Having trouble signing in?
Use the email address you registered with and choose Continue with email. Flit emails you a sign-in code; there’s no password to reset.
Check your junk or spam folder if the email hasn’t arrived. You can choose Send a new code on the code-entry screen.
If you’re still stuck, email us from your account email address if possible.
Something isn’t loading?
Check your internet connection, close and reopen Flit, and make sure you have the latest available update. If the problem continues, let us know which screen is affected and when it happened.
Flit Plus and purchases
If an existing subscription isn’t showing, open Flit Plus in the app and choose Restore purchases. Make sure you’re using the same Apple Account you used for the purchase.
To manage or cancel an Apple subscription, visit Apple’s subscription settings. For a refund request, visit Apple’s Report a Problem page.
If Flit Plus still isn’t available after restoring, contact us for help.
Your account and privacy
To delete your account, open the account menu in Flit and choose Delete account. Deleting your Flit account does not cancel an Apple subscription; manage that separately using Apple’s subscription settings above.
Read our Privacy policy for details about your data. For privacy questions or help accessing or deleting your data, email hello@flitgarden.com.